Deposits, Payments and Bookings

• When a booking is made with So Sweet Events Limited regardless of the method of contact it is deemed that the customer has read, understood and is bound by our terms and conditions of hire.

• Breakage deposit of £100 must be paid on confirmation of booking and will be returned at the end of the event after all equipment is accounted for and in same condition as it was received.

• A non refundable deposit of 20% is required on securing an event date.  Once this deposit has been received only then will your booking date be confirmed.

• The non refundable deposit will not fall in line with the cancellation terms.

• Outstanding balance will be required 14 days prior to your event date. Failure to fulfil this will result in your booking date being reopened for replacement bookings.

• Cancellation up to 42 days prior to the event, full amount of monies paid will be refunded excluding deposit.

• Cancellation between 41 days and 29 days before the event a refund of 50% of the monies paid will be refunded excluding deposit.

• Cancellation within 28 days of the event no refund of any monies will be paid.

• So Sweet Events reserves the right to cancel an event at any time, we strive to let clients know at least 48 hours prior to your event as this will be sufficient amount of time to find another supplier.

• In the event that any outstanding monies owed to us is not cleared 48hours prior to your event date, this will result in So Sweet Events Limited not attending your event. 

 

Space and access, venue, location and equipment

• It is your responsibility to ensure So Sweet Events Limited is given the correct venue address, postcode and contact details. The company cannot be held responsible for delays due to incorrect information.

• All equipment remains the property of So Sweet Events Limited at all times.

• Dimensions - Each LED Marquee letter is approx 125cm high, 65cm length and 25cm Width; Our of candy cart is approx 175cm high, 126cm length and 55cm width; Our Popcorn Machine is 156cm high, 65cm length and 55cm width; Our Candy Floss Machine is 105cm high, 65cm length and 55cm width; Donut Wall 195cm high, 95cm length and 40cm width; Ferrero Rocher 180cm high, 83cm length and 75cm width.

• The photo booth has the following dimensions a 5ft by 8ft an area of 7ft by 10ft is required for construction. If the red carpet is included please allow an extra 4ft to the width and also allow for a table to hold the props.

• So Sweet Events Limited are covered by Public Liability Insurance up to £5 million and all our equipment is PAT tested. It is your responsibility to check that it is acceptable by the venue. We are not responsible if the venue refuses to allow So Sweet Events Limited to operate.

• So Sweet Events Limited cannot be held responsible if the event electric supply is faulty and effects the running of our equipment. If it is shown that the venue is at fault no refund is due, if the fault is with So Sweet Events Limited then 50% refund will be payable.

• All our equipment is for indoor use only or in a totally waterproof marquee with a solid floor.

• Hired equipment will be set up in one location agreed prior to your event and once unloaded cannot be moved.

• If the above conditions are not met the hire fee is still payable.

• Our equipment requires access to mains supply electricity within 5 meters. If using a generator please advise us in advance to ensure it is suitable.

• Our Candy Floss Machine will need to be switched of every 45min to cool down for 10min

• Our popcorn machine will need to be switched off after every 5 poping cycles for 10min.

• Our slush machine is 65cm in length, 65cm width, it is the hirer responsibility to ensure that clearance space is made for the machine to be transported to the location required. Once the machine is at the serving location the ground must be level if not we will need to move to a more suitable location if non available booking will be cancelled and no refund will be made to the hirer.

• Our slush machine weighs approx 60kg, it is the hirer responsibility to ensure adequate access is available to unload and load. Any restrictions i.e stairs, uneven ground will be required to be reported at the point of booking, failure to do so will incur an extra charge, delay in setting up or cancellation. If the event is cancelled due to this no refund will be made to the hirer.

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Timings and set up services

• In the event you need to change timings we will do our best to accommodate them but can’t guarantee we can meet these changes.

• We will arrive approx. 90 minutes prior to the start time any idle time needed prior to the event will be charged at £50 an hour. All these timings need to be arranged by you with the venue.

• So Sweet Events Limited cannot be held responsible for circumstances that may prevent us from attending your event that are out of our control. If this occurs we will only be liable for refunding the monies paid to us.

 

Damage to equipment and safety of staff, termination of hire

• In the event of behavior by guests that could affect the safe running of our equipment, damage to our equipment, or rudeness or threats to our staff we reserve the right to immediately cease use of the equipment and remove it from the event. In this instance the hire fee still remains payable in full.

• The customer is responsible for any damage to the equipment owned by So Sweet Events by their guests. If the attendant feels due to excess alcohol someone is unfit to use our services we reserve the right to refuse them access.

• Any misuse of our equipment which affects the quality of our product, we shall not be held liable.

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Health and safety

• So Sweet Events Limited accepts no responsibilities if clients do not adhere to these rules.

• Children under the age of 12 must be accompanied by an adult when using our service. 

• Children should be supervised at all times as So Sweet Events Limited CANNOT be held responsible if a child chokes on any of the items provided at the event.

• So Sweet Events Limited cannot be deemed liable should any guests at your function take an allergic reaction to any any sweets, candy floss, donuts,  popcorn or any other consumable product at your event. Should any of your guests have a nut allergy or similar please notify us and we will try our very best to provide an alternative for such guests. If an alternative cannot be provided it is the customer’s responsibility to notify their guests.

• All our staffs are all hygiene qualified & approved to catering supervisor standard which is over and above what is required. Hygiene is our number one priority for all our services. e.g: all sweets jars etc are sealed until guests arrive.

• For bookings of 3 hours, our attendants will be entitled to a 10 minute uninterrupted break, for bookings of 4 hours a 15 minute break and for bookings over 4 hours a 25 minute break.  All breaks will be taken during quiet times of your event and we endeavor the breaks will have little to no impact on your event.

   

No Liability

• Loss or damage to property owned by those using our services, or personal injury or death of any participants however caused, unless proven negligence of So Sweet Events Limited

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Definitions

The client means the person or company or organisation booking our equipment.

So Sweet Events Limited is the service provider.

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